Noah Gans’s research focuses on service operations, and he has a particular interest in the management of telephone call centers.
He is the Department Editor of Stochastic Models and Simulation for Management Science. In 2010-2011, he was the President of Manufacturing and Service Operations Management Society (MSOM). At Wharton, Noah teaches an MBA core course on Business Analytics, an MBA elective course on Service Operations, and Ph.D. courses in operations management.
